Privacy Policy

Privacy Policy

Last updated: July 2026

At Pause2Play, your privacy matters to us. This policy explains what information we collect, how we use it, and how we keep it safe.

Information We Collect

When you visit or make a purchase from our store, we may collect:

  • Personal identification information: Name, email address, phone number, billing and shipping address
  • Payment information: Processed securely through our payment providers. We do not store your full card details.
  • Device and usage data: IP address, browser type, pages visited, and time spent on our site (via cookies and analytics tools)
  • Communications: Any messages you send us via email or contact forms

How We Use Your Information

  • To process and fulfil your orders
  • To send order confirmations, shipping updates, and support responses
  • To improve our website and product offerings
  • To send marketing emails (only if you've opted in — you can unsubscribe anytime)
  • To comply with legal obligations

Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties only as necessary to operate our business, including:

  • Payment processors (e.g., Razorpay, Stripe)
  • Shipping and logistics partners
  • Analytics providers (e.g., Google Analytics)
  • Email marketing platforms (e.g., Klaviyo, Mailchimp)

All third parties are required to handle your data securely and in accordance with applicable laws.

Cookies

We use cookies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can control cookie settings through your browser. Disabling cookies may affect some site functionality.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Opt out of marketing communications at any time
  • Lodge a complaint with a relevant data protection authority

To exercise any of these rights, contact us at support.pause2play@gmail.com.

Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review it periodically.

Contact Us

Questions about your privacy? Email us at support.pause2play@gmail.com.